Beginning May 11, Indiana University will introduce a new, simplified approach to technology support for faculty and staff on the Bloomington and Indianapolis campuses.

Available via email, phone and chat, AskIT will serve as the single point of contact for a wide range of technology needs, including support for university-owned devices, teaching tools and research computing.

Streamlined support experience

The shift to AskIT is part of a broader effort by UITS to create a more consistent and efficient support model across campuses and units. By centralizing incoming requests and triaging efforts, UITS aims to reduce confusion about where to go for help and improve response times.

AskIT will assess incoming requests, resolve issues directly when possible, and connect users with the appropriate experts or in-person support when needed.

IU Bloomington and IU Indianapolis faculty and staff are encouraged to begin using AskIT as their first stop for technology support and to share information about the change with colleagues.

IMPORTANT: In some areas, including Executive and Internal IT Support, Health Technology Support, and Athletics, faculty and staff may continue to use their current points of contact. These teams will remain part of the broader UITS support model, and users will continue to receive the same level of service.

Get help

Starting May 11, IU Bloomington and IU Indianapolis faculty and staff can contact AskIT through these channels:

Email: askIT@iu.edu

Chat: go.iu.edu/8tkz

Phone:

• IU Indianapolis: 317-274-3087

• IU Bloomington: 812-856-3097

Hours: 8 a.m. to 5 p.m. Monday through Friday.

Additional notes

The way students, regional campuses and select units noted above create support requests remains unchanged. In-person classroom support centers will continue to be available until 8 p.m., Monday through Friday.

Beginning May 11, AskIT will become the preferred entry point for technology support requests related to daily work, instruction and research. During the transition, existing support channels will remain available, and all familiar contacts will still be in place, but UITS encourages faculty and staff to begin using AskIT and update their contacts.