Indiana University has named two new leaders in key roles across the institution: Kendra Ketchum as vice president for information technology and chief information officer and Joshua Mackey as vice president for human resources and chief human resources officer.

“Information technology and human resources leaders are essential partners to building a connected, empowered university; they ensure our systems run smoothly, our people thrive, and our mission keeps moving forward,” IU President Pamela Whitten said. “The leadership and expertise that Kendra and Joshua bring to their roles will help ensure that our students succeed, our faculty and staff excel, and our university continues to serve Indiana and the world. We’re excited to welcome them both to IU.”

Veteran higher education IT executive

Kendra Ketchum. Ketchum’s position at IU is effective Oct. 6. She comes to IU from the University of Texas at San Antonio, where she has served as vice president for information management and technology since 2019.

She has previously served in information technology roles for the University of North Texas System, Texas Wesleyan University, Bowling Green State University and the University of Northwestern Ohio. She was also a hospital corpsman for a decade in the U.S. Navy.

Ketchum holds a bachelor’s and master’s degree. She succeeds Rob Lowden, who accepted a position as chief information officer at The Ohio State University in July.

“I’m excited to join Indiana University at such a transformative time for research and discovery,” Ketchum said. “IU’s bold strategy sets the stage for groundbreaking innovation, and I am committed to ensuring that aligned technology strengthens and enables our success. I am eager to collaborate with IU’s talented teams to continue to drive our mission toward the future.”

Nationally recognized higher education HR leader

Joshua Mackey. Mackey’s position at IU is effective Nov. 12. He comes to IU from Northern Arizona University, where he has served as vice president and chief human resources officer since 2018.

He is also the current chair of the national board of directors for the College and University Professional Association for Human Resources, the leading organization for higher education HR professionals. He has served on the national board since 2022.

Mackey previously served in human resources roles at the Metropolitan State University of Denver and Maricopa County Community College District. He holds a bachelor’s degree, master’s degree and Ed.D. He succeeds Todd Richardson, who was named IU’s chief operating officer in October 2024 and has served IUHR in an interim capacity since then.

“As one of Indiana’s largest employers, IU sets the standard for the way it supports and invests in its people — and in turn, in communities across the state,” Mackey said. “I’m excited to advance the bold goals of the IU 2030 strategic plan by strengthening recruitment and retention, modernizing the university’s HR practices, and building a workplace culture where every employee is valued and empowered to contribute to IU’s mission.”